Privacy Policy

Effective date: 2 July 2026

eCargo is a private freight exchange platform for transport companies, freight forwarders, dispatchers, and operators. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use eCargo on web, Windows, Android, iPhone, or related services.

1. Who We Are

2. Data We Collect

We may collect the following data:

• Account data such as name, phone number, email address, password hash, login method, two-factor authentication status, passkeys, company role, language, theme, and preferences.
• Company data such as company name, VAT number, EORI number, address, city, country, phone, email, website, fleet size, years in business, profile picture, cover image, verification level, and subscription status.
• Verification data such as uploaded business documents, transport licenses, insurance documents, expiry dates, review status, rejection reasons, and resubmitted files.
• Freight exchange data such as loads, vehicles, routes, dates, equipment types, rates, notes, status changes, saved filters, and matching preferences.
• Chat data such as private messages, attachments, images, documents, voice notes, reactions, typing indicators, read receipts, delivered receipts, drafts, and linked load or vehicle references.
• Payment and advertising data such as subscription plan, invoices, payments, advertising balance, campaign budgets, impressions, clicks, chats started, and campaign status.
• Technical and security data such as IP address, device type, operating system, browser, app version, login sessions, approximate IP-based location, audit logs, activity logs, crash logs, and security events.
• Support, feedback, report, and moderation data.

3. How We Use Data

We use data to:

• create and manage accounts;
• verify phone numbers and companies;
• provide load posting, vehicle posting, search, filtering, and private chat;
• send app, push, email, or SMS notifications;
• manage subscriptions, invoices, payments, and advertising campaigns;
• prevent fraud, scams, abuse, fake users, and unauthorized access;
• provide support and respond to feedback;
• improve performance, reliability, and user experience;
• comply with legal, tax, accounting, and regulatory obligations.

4. Legal Bases

Where GDPR or similar privacy laws apply, we process personal data based on contract performance, legitimate interests, consent, and legal obligations, depending on the feature and purpose.

5. Sharing Data

We do not sell personal data. We may share data with service providers that help us operate eCargo, including hosting providers, storage providers, SMS/OTP providers, payment processors, push notification providers, email providers, security tools, analytics or monitoring tools, professional advisers, and authorities where legally required.

Other users may see limited business information you publish, such as company name, verification badge, posted loads, posted vehicles, and public company profile details. Private chats are visible only to conversation participants and authorized administrators where required for safety, reports, security, or legal compliance.

6. Company Teams

If a company uses multiple operators, the company owner or company administrator may see member names, phone numbers, roles, status, last active time, and company-related activity. Company subscription, verification, billing, documents, advertising balance, loads, and vehicles are company-level data.

7. Verification Documents

Verification documents are used to confirm company legitimacy and platform safety. Some documents may have expiry dates. Rejected documents remain in history with the rejection reason so updated documents can be submitted.

8. Payments and Advertising

Payment processing may be handled by third-party providers. eCargo may store payment status, invoice records, subscription plan, billing history, and advertising balance, but we do not store full card details. For advertisements, we track impressions, clicks, chats started, budget used, remaining reserved budget, and campaign performance.

9. Notifications

We may send notifications about messages, load matches, saved filter matches, status changes, verification decisions, subscription and billing events, security alerts, support replies, and advertising activity. Optional notification preferences can be managed in the app. Critical security and billing messages may still be retained in the app.

10. Cookies and Local Storage

We may use cookies, browser storage, or secure local storage to keep you signed in, remember preferences, store drafts, improve performance, and maintain security.

11. Data Retention

We keep personal data only as long as needed for the purposes described in this policy. Account, chat, billing, audit, verification, support, and security records may have different retention periods depending on operational, legal, tax, accounting, dispute, and safety requirements.

12. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, object to processing, receive a portable copy of your data, withdraw consent, or lodge a complaint with a data protection authority. To exercise your rights, contact us at [email protected].

13. Security

We use technical and organizational measures to protect personal data, including authentication, phone verification, two-factor authentication, passkeys, secure storage where appropriate, access controls, audit logs, rate limiting, secure file access, and monitoring.

14. International Transfers

Because eCargo may use service providers in different countries, data may be processed outside your country. Where required, we use appropriate safeguards such as contractual protections, data processing agreements, or other lawful transfer mechanisms.

15. Children

eCargo is intended for business users and is not intended for children. We do not knowingly collect data from children.

16. Automated Decisions

eCargo may use automated matching, filtering, fraud detection, and security checks. These help recommend loads, detect suspicious behavior, and protect users. We do not currently make fully automated decisions that produce legal or similarly significant effects without human review.

17. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are important, we will notify users through the app, website, email, or another appropriate method.

18. Contact

For privacy questions, data requests, or complaints, contact eCargo at [email protected] or by phone at +381 63 1343602.